Certified Technician
Date:
Aug 26, 2026
Location:
Zagreb, HR
Company:
iStyle d.o.o.
Req ID:
3988
Branch:
iStyle Arena
Job Title
Apple Certified Technician
Summary
Join our team in Arena Zagreb as an Apple Service Technician.
As an Apple Service Technician, you will be a key member of our service team, ensuring high-quality diagnostics, repairs, and customer support for Apple devices. Your work will directly contribute to delivering a premium service experience that reflects the standards of the Apple brand.
We offer employment on a permanent contract with a 6-month probation period.
Please note that relocation support is not available for this role.
Key Responsibilities
- Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs;
- Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines;
- Efficiently manage assigned repair jobs and preparation of refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress;
- Evaluate system configuration and software updates so that hardware resources can be used effectively;
- Understand and capture all required information from customers and create the respective forms with accurate data;
- Accept units for walk-in customer service, including retailers, and update the database accordingly;
- Manage high-volume retailer accounts or multiple small-volume retailer accounts;
- Manage Apple spare parts and inventory while testing, sorting, and organizing recalled parts and devices;
- Handle payment transactions and related reports accordingly;
- Receive incoming calls from customers, DHL and others and respond to inquiries quickly and professionally;
- Maintain a clean and organized workstation and center;
- Support the launch of new applications, services and tools;
- Submit periodic reports to management;
- Stay up-to-date with all Apple troubleshooting articles, operating procedures, and service news.
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Preferred Qualifications, Experience and Competencies
- Minimum 1 year of relevant professional experience;
- Minimum secondary school diploma in a relevant field;
- Proactive, adaptable, and responsible working style;
- Excellent written and verbal communication skils in both Croatian and English;
- Strong wilingness to learn and develop;
- Apple certification - an advantage.
What We Offer
- A competitive compensation package aligned with your experience and performance;
- An excellent opportunity for professional growth and career development;
- A friendly and supportive team, a pleasant working environment, and a culture that encourages achievement and a healthy work-life balance;
- Employee discounts in accordance with company policies;
- Meal and transportation allowance.