Certified Technician

Job Title

Apple Certified Technician - Arena, Zagreb 

Job Scope

As an Apple Service Technician, you will be a key member of our service team, ensuring high‑quality diagnostics, repairs, and customer support for Apple devices. Your work will directly contribute to delivering a premium service experience that reflects the standards of the Apple brand.

Main Duties and Responsibilities

• Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs;
• Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines;
• Efficiently manage assigned repair jobs and preparation of refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress;
• Evaluate system configuration and software updates so that hardware resources can be used effectively;
• Understand and capture all required information from customers and create the respective forms with accurate data;
• Accept units for walk-in customer service, including retailers, and update the database accordingly;
• Manage high-volume retailer accounts or multiple small-volume retailer accounts;
• Manage Apple spare parts and inventory while testing, sorting, and organizing recalled parts and devices;
• Handle payment transactions and related reports accordingly;
• Receive incoming calls from customers, DHL and others and respond to inquiries quickly and professionally;
• Maintain a clean and organized workstation and center;
• Support the launch of new applications, services and tools;
• Submit periodic reports to management;
• Stay up-to-date with all Apple troubleshooting articles, operating procedures, and service news.
   

Position Requirements

• Technical high school diploma;
• At least 2 years of experience in a similar position;
• Knowledge of iOS software and Apple products;
• Apple certification – an advantage;
• Good teamwork skills, agility, responsibility, and result-oriented mindset.

Not required, but considered an advantage

• Experience in working with customers;
• Good command of English (B2).

What We Offer

• A competitive salary package based on your experience and performance;
• An exceptional opportunity for professional growth and career advancement;
• A friendly and supportive team, a pleasant working environment, and a culture that promotes goal achievement and a healthy work-life balance;
• Meal and transportation allowances;
• Employee discounts in accordance with internal company policies.