Senior Operations Officer

Job Title

Senior Operations Officer

Job Scope

The Senior Operations Officer is accountable for the smooth ordering of products and timely deliverables to distributors. S/He regularly updates the system and secures a proper compliance check at all times.

Main Duties and Responsibilities

• Coordinate with the finance department to prepare all documentations necessary for the submission of insurance claims
• Coordinate the daily processing of orders with vendor for all products
• Address inquiries related to order processing and handle shipments and license deliveries in a timely manner
• Track shipments to ensure timely deliverables to distribute within agreed lead times
• Maintain and update order processing files in compliance with policies in place
• Liaise with suppliers on various office requirements, acquisition of new assets or IT-related licenses/accessories and issue purchase orders accordingly
• Send customer reminders on contract expiry
• Secure a proper asset management and ensure they are reflected on the system
• Liaise with vendor contacts to ensure smooth purchases
• Onboard new distributors and support any operational inquiry as needed
• Conduct a compliance check on customers and orders and coordinate with the Audit department accordingly
• Ensure distributors have up to date export compliances
• Coordinate with the finance department for credit limits and credit holds
• Coordinate with the warehouse team for arranging delivery and collection from different locations
• Check cost sheet and PO (BOQ)
• Book the project in the system, issue invoices and delivery notes
• Perform the revenue recognition as per contract terms and conditions
• Perform repetitive spot check on the warehouse

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field

Experience

At least 5 years of relevant experience

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