Operations Analyst

Job Title

Operations Analyst

Job Scope

The Operations Analyst is accountable for reviewing a company’s policies, procedures and functions to find areas of improvement. S/he is involved in reviewing company data, builds reports based on these findings and recommends programs to improve the company’s performance metrics.

Main Duties and Responsibilities

• Collect and organize information from various sources
• Conduct interviews with all stakeholders and review processes
• Identify and solve problems in various fields or specialized areas
• Examine the data to figure out what is important to the problem and which methods are best to analyze it
• Use statistical methods to analyze information and develop solutions to business problems
• Advise managers on findings and the various courses taken to address the problem
• Write memos and reports for managers to look over the findings and recommendations.
• Ensure stability of the platforms by running proactive Health Checks
• Handle technical issues end to end towards closure & take CTS support if additional support is required
• Troubleshoot any technical issues raised by different team
• Verify traffic trends are in line with normal trends else raise concern with other network teams
• DRDL Signature Bundle Update to maintain services classification accuracy and to recognize new apps traffic added in Signature bundle
• Enabling of custom reports based on requirement 
• Interact with signature team for any new requests and providing required captures for developing signatures
• Analyze and creation of Statistics Report (Weekly, Monthly & Ad hoc Reports ..)
• FTTH E2E Mapping data updates on system to maintain location & devices level report accuracy
• Enabling/Disabling shaping/throttling based on requirement during congestion, Blocking specific app traffic as per the requirement
• Responsible for day-to-day coordination, supervision and updating the DPI
• Analyze the DPI capacities and operational reports
• Participate in evaluating Activates new expansion and Integration
• Responsible for management of design documentation and procedures.
• Handling Packet Brocker & URL Filtering Health Check 
• Handling Packet Brocker & URL Filtering Setup and requirements(As operation and any new integration or abnormality)

Position Requirements

• Basic skills evaluation and making training objective for individual.
• Technical training, Including theoretical training and practicing, combining theory with practice
• Give guidance and advice to the CUSTOMER O&M staff on O&M activities.
• Case study, comment and analysis.

Education

Bachelor’s degree in electrical or mechanical engineering.

Experience

At least 3 years of relevant experience.