Collection Officer

Job Title

Collection Officer

Job Scope

The Collection Officer is accountable for managing payments on receivables and following up on outstanding debts and/or deferred payments from clients. S/He maintains continuous communication with clients, negotiate payment methods and attempts to collect timely payments mitigating company losses.

Main Duties and Responsibilities

• Research accounts and contact respective clients to agree on suitable payment plans and develop collection schedules and methods;
• Follow up with clients to collect receivables as per communicated deadlines and ensure payments are processed on time;
• Monitor accounts to identify overdue payments and debts, investigate historical data and institute legal actions, when necessary, in coordination with the direct manager;
• Maintain and update account status and client’s database while keeping track of all activities and payment records;
• Establish and maintain strong business relationships with clients, respond to queries and cascade complaints as and when necessary;

Education

Bachelor’s degree in Business Administration

Experience

At least 5 years of relevant experience

#LI-FA1