BMC Helix ITSM Consultant

Job Title

BMC Helix ITSM Consultant

Job Scope

We are seeking a highly skilled Senior BMC Helix ITSM Consultant to lead the design, implementation, and optimization of IT Service Management (ITSM) solutions based on BMC Helix ITSM. The ideal candidate will combine deep technical expertise in the BMC Helix suite, Kubernetes (K8s), and OpenShift with strong knowledge of ITSM process best practices to deliver scalable and innovative ITSM solutions. This role is pivotal in aligning IT services with organizational goals while leveraging advanced technologies like containerization, AI-driven automation, and cloud integration.

.

Main Duties and Responsibilities

• Implement Digital Service Management Products from installations and configurations, to customizations and integrations while providing end users with the necessary trainings
• Cover products including:
  • Remedy ITSM
  • Helix Remedy
  • Helix/ OnPrem Digital Workplace
  • Smart IT Helix/OnPrem
  • Smart Reporting
  • Discovery
  • Mobility
  • Remedy SSO
  • Client Management
• Handle and maintain the documentation of projects
• Identify and negotiate opportunities for expansion to cover other Pillars (DBA/DSO)
• Build the company Private Cloud
• Build and maintain strong relationships with clients while delivering up to the required service level and meeting their needs
• Handle non-technical tasks, such as scoping/RFP response, in cooperation with the Business Unit Manager
• Resolve technical issues, attend to solutions and escalate problems if necessary

Position Requirements

• 7+ years of experience in ITSM with at least 4 years working on BMC Helix ITSM Suite.
• In-depth knowledge of ITIL frameworks and proven experience in ITSM process implementation and improvement.
• Expertise in Kubernetes (K8s) and OpenShift for containerized application management and deployment.
• Strong skills in configuring and customizing BMC Helix modules (Incident, Problem, Change, CMDB, Asset, and Service Request Management).
• Proficiency with BMC Digital Workplace Catalog (DWPC) and Helix AI-driven automation.
• Experience with REST APIs, JSON, and third-party tool integrations.

Education

Bachelor’s degree in Computer Science, Computer Engineering or any other related field

Experience

At least 5 years of relevant experience.

#LI-GA2