Digital service Management Consultant

Job Title

Digital service Management Consultant

Job Scope

The Digital Service Management Consultant is accountable for supporting projects as per clients’ requests while developing, testing and incorporating new systems to rapidly scale program.

Main Duties and Responsibilities

• Implement Digital Service Management Products from installations and configurations, to customizations and integrations while providing end users with the necessary trainings
• Cover products including:
  • Remedy ITSM
  • Helix Remedy
  • Helix/ OnPrem Digital Workplace
  • Smart IT Helix/OnPrem
  • Smart Reporting
  • Discovery
  • Mobility
  • Remedy SSO
  • Client Management
• Handle and maintain the documentation of projects
• Identify and negotiate opportunities for expansion to cover other Pillars (DBA/DSO)
• Build the company Private Cloud
• Build and maintain strong relationships with clients while delivering up to the required service level and meeting their needs
• Handle non-technical tasks, such as scoping/RFP response, in cooperation with the Business Unit Manager
• Resolve technical issues, attend to solutions and escalate problems if necessary

Position Requirements

Education

Bachelor’s degree in Computer Science, Computer Engineering or any other related field

Experience

At least 5 years of relevant experience