Senior Specialist - Operations

Job Title

Senior Specialist - Operations

Job Scope

The Senior Specialist – Operations is responsible for supporting purchasing strategies and operational processes, ensuring timely and accurate order processing and fulfillment, and coordinating with customers, vendors, logistics, sales, finance, and credit teams. The role also supports compliance, reporting, forecasting, and process improvement initiatives.

Main Duties and Responsibilities

• Support the development and improvement of purchasing systems, processes, and strategies;
• Process customer orders accurately and in compliance with company policies and procedures;
• Coordinate with vendors to ensure timely order placement, delivery, and resolution of operational issues;
• Track shipments, order backlogs, and delivery status, and provide updates to relevant stakeholders;
• Coordinate with Finance on credit limits, credit holds, and documentation required for insurance claims;
• Coordinate with Logistics, Sales, Finance, Credit, and Warehouse teams to ensure timely order fulfillment, deliveries, and collections;
• Conduct compliance checks on customers and orders, coordinate with Audit as required, and ensure distributors maintain up-to-date export compliance requirements;
• Prepare cost estimates, support budget management, and validate cost sheets and POs/BOQs as required;
• Book projects in the system and issue invoices and delivery notes as required;
• Develop sales forecasts and market development reports for the assigned portfolio;
• Support complex quotations and proposals by providing operational input to Sales;
• Update sales and operational reports and handle ad hoc requests;
• Train new employees on relevant processes and the Orion ERP system;
• Ensure proper asset management and accurate system records, where applicable.

Position Requirements

Microsoft Excel

ERP – Orion

Education

Bachelor’s degree in Business Administration or any other related field

Experience

At least 4 years of relevant experience