E-Commerce Executive
Date:
Jul 3, 2026
Location:
Prague, CZ
Company:
iRefurb SRO
Req ID:
3672
Job Title
E-Commerce Specialist
Job Scope
Owns day-to-day operations of iRefurb's e-shop for refurbished products - from catalogue management to order fulfilment and customer support.
Main Duties and Responsibilities
- Test platform functionality (ordering process, payment gateways) and coordinate improvements with developers
- Manage e-shop catalogue: add and update products, descriptions, photos, pricing and sales campaigns
- Process and control customer orders in GDS; verify quantities, prices and discounts
- Coordinate dispatch with Lagermax; ensure delivery and issue invoices
- Handle customer complaints; issue credit notes (price or goods-related) for approved claims
- Provide customer support via email - product details, availability, invoicing enquiries
- Manage customer accounts: edit addresses, update details, handle access issues
- Monitor sales performance, website traffic and conversion metrics
- Assist with marketing campaigns, newsletters and promotions
- Manage product metadata, parameters and website content texts
Experience
At least 2-3 years of relevant experience.
Experience in: E-shop / CMS management, Customer support, Campaign & newsletter support, Web analytics, SEO / product content
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Competencies
Communicate Effectively
Results Driven
Teamwork and Collaboration
Planning and Organizing
Skills
Customer service
Web Analytics
Product Design