Support Engineer
Date:
Feb 24, 2025
Location:
Nicosia, CY
Company:
Midis Group
Vendor:
Req ID:
1518
Job Title
Support Engineer
Job Scope
The Support Engineer is accountable for addressing technical issues in a timely and efficient manner, maintaining strong relationships with partners and end users and ensuring full satisfaction at all times.
Main Duties and Responsibilities
- Analyze technical issues based on defined support processes and procedures and report actions accordingly
- Attend to technical issues raised by end users with premium support contracts during business hours in a timely and efficient manner and in line with the established SLOs
- Maintain strong relationships with partners and customers
- Document and record all activities and communications with customers and maintain case history accordingly
- Maintain a regular communication with customers on a weekly, monthly and quarterly basis, provide assistance, feedback, knowledge sharing and other added value activities related to the product(s)/service(s)
- Attend to customers’ issues and escalate cases when and as needed
Position Requirements
Education
Bachelor’s degree in Computer Science or any other related field
Experience
At least 3 years of relevant experience
Must have an experience in IT hardware solutions.
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