Senior Sales Administration Officer

Job Title

Senior Sales Administration Officer

Job Scope

The Senior Sales Administration Officer is accountable for the order process management including the placement and tracking of orders, management of shipments and processing of customer accounts while overseeing and supporting the team as needed.

Main Duties and Responsibilities

• Receive orders related to software and/or hardware through email or CRM and update customers accordingly
• Price, create an ERP account and input orders into the vendor’s system while updating Salesforce and Traverse
• Upload purchase orders in Salesforce
• Track shipments, update tracking file and handle any issues or discrepancies with related stakeholders
• Act as the primary contact to customers, close business in coordination with the related sales employee and complete administrative functions in line with the objectives and responsibilities of the Sales Team
• Update customers and internal stakeholders on order backlogs and information
• Work with logistics, sales and credit teams to ensure order fulfilment in a timely manner
• Handle and assist the team in addressing customer complaints in a timely
• Generate sales reports as required
• Coordinate closely with the Sales Administration Officer(s) on the day-to-day activities and provide training and coaching when necessary

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field

Experience

At least 4 years of relevant experience

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