IOS Technician
Date:
Mar 24, 2026
Location:
Ljubljana, SI
Company:
Istyle d.o.o
Req ID:
3169
Branch:
iStyle Leskoškova
Job Title
Apple Certified Technician - Kristalna Palača
Job Scope
As an Apple Service Technician, you will be a key member of our service team, ensuring high‑quality diagnostics, repairs, and customer support for Apple devices. Your work will directly contribute to delivering a premium service experience that reflects the standards of the Apple brand.
Main Duties and Responsibilities
- Provide hands-on advice and technical support and ensure that customers get swift resolutions to technical problems of every kind;
- Perform diagnostic tests on all IOS Apple products to identify, evaluate and isolate problems;
- Analyze, troubleshoot and repair technical issues in accordance with Apple system and guidelines;
- Assess system configuration and software updates so that hardware resources can be used effectively;
- Manage efficiently the allocated repair jobs and preparation of refurbished iPhones keeping job tickets updated and notifying clients on job progress;
- Process walk in jobs on site or return to Apple when necessary;
- Handle large volume or multiple small volume retailer accounts;
- Manage Apple spare parts and inventory while testing, sorting and organizing salvaged parts and devices;
- Support the launch of new applications, services and tools;
- Maintain cleaned and organized workstations, equipment and tools;
- Maintain a proper documentation of repair issues and resolutions;
- Train clients on Apple software and hardware if necessary;
- Support the Customer Service Representatives on technical issues and technical feedback to customers;
- Handle customers, if required, during shortage of reception staff or high volume of walk-in customers;
- Prepare and submit periodic reports to management;
- Stay updated on all Apple’s articles for troubleshooting, operational procedures and service news.
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Position Requirements
- Technical high school diploma;
- At least 2 years of experience in a similar position;
- Knowledge of iOS software and Apple products;
- Apple certification – an advantage;
- Good teamwork skills, agility, responsibility, and result-oriented mindset.
Not required, but considered an advantage
- Experience in working with customers;
- Good command of English (B2).
What We Offer
- A competitive salary package based on your experience and performance;
- An exceptional opportunity for professional growth and career advancement;
- A friendly and supportive team, a pleasant working environment, and a culture that promotes goal achievement and a healthy work-life balance;
- Employee discounts in accordance with internal company policies.