Lead Specialist - Credit
LB CY AE
Job Title
Lead Specialist - Credit
Job Scope
Main Duties and Responsibilities
- Monitor customer accounts and proactively follow up on newly issued invoices to ensure receipt and timely processing by customers.
- Manage and monitor customer credit insurance limits, ensuring accurate and timely updates within the ERP system.
- Implement Consumer Price Index (CPI) increases and other contractual price adjustments as required.
- Drive collections activities by following up on outstanding and overdue invoices through regular communication with customers.
- Escalate delinquent accounts as necessary, including issuing warnings regarding potential service suspension or disconnection in accordance with company policies.
- Coordinate with Legal, Credit Insurance, Sales, and Customer Service teams to resolve payment disputes and mitigate credit risks.
- Maintain accurate records of collection activities, customer communications, and account statuses.
- Monitor payment trends and identify potential credit risks, recommending appropriate actions to management.
- Manage a diverse customer portfolio exceeding 200 accounts across multiple countries and cultures.
- Prepare regular reports on collections performance, aging balances, and credit exposure.
Position Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
- Fluent in Arabic, French, and English.
- Minimum 3-5 years of experience in credit control, collections, accounts receivable, or a similar finance role.
- Experience managing international customer portfolios, preferably across MEA and/or SEE regions.
- Familiarity with credit insurance processes and ERP systems.
- Strong understanding of credit management, collections procedures, and risk mitigation practices.
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