Pre-Sales Engineer

Job Title

Pre-Sales Engineer

Job Scope

The Pre-Sales Engineer is accountable for advising and coordinating with the Sales team on all technical issues related but not limited to account penetration strategies, pre-sales implementations, solution design and training. S/He is a technical expert building strong relationships with partners and customers and driving the business through multiple technical initiatives.

Main Duties and Responsibilities

• Act as a subject matter expert in technical/solutions design of the company products/services
• Work with the Sales team to develop and implement specific account penetration strategies and achieve set targets
• Create specific accounts for product(s), service(s) and sales plans pertaining to the company products/services
• Collaborate with the Sales team in qualifying opportunities, supporting and advising on the technical aspect of the sales lifecycle including technical qualification, presentation of solution proposals and high-level designs and demonstrations
• Run, manage and drive proof of concepts (POC) and request for proposals (RFP) and close opportunities from a pre-sales and implementation perspective
• Build sound relationships with partners and customers in support of sales objectives;
• Lead technical sales calls
• Manage adoption, integration and value generation of offered products/services within the customer/partner business and related IT infrastructure
• Complete required pre-sales documentations in a quick and accurate manner
• Develop content, train and support partners and customers
• Respond to after-hours support queries during assigned rotations and escalate issues if needed
• Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.

Position Requirements

Education

Bachelor’s degree in Computer Engineering, Computer Science or any other related field.

Experience

• 10+ years of successful technical systems experience in sales engineering or professional services within the security, security consulting and/or data protection industry.
• Broad product and solution knowledge of market trends in the Security industry and business.
• Deep technical expertise across one or more of the following disciplines:
  Data Loss Prevention
  Endpoint Security
  Email Security
  Network Security (Preferred Skill)
• Ability to relate to a wide range of technical staff and leaders in customer environments.
• Strong interpersonal skills and a collaborative spirit to problem solving.
• Track record for being detail-oriented with a demonstrated ability to be self-motivated and follow-through on projects with minimal supervision.
• Demonstrated problem-solving skills with the ability to analyze problems and develop strategic and tactical plans.
• Previous customer-facing experience is preferred, such as a Consultant, Solutions Architect, Solutions Engineer, Product Manager, Technical Product Manager, Technical Pre-Sales Engineer.
• Security Certifications such as CISSP and cloud security preferred.
• Strong communication abilities in both written, and verbal form to a variety of audiences in English.
• Symantec certifications are a plus.
• Working knowledge of cloud-based architecture and software deployment is a plus.
• Programming/scripting experience is a plus.

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