Retail Store Manager

Job Title

Retail Store Manager

Job Scope

The Retail Store Manager is accountable for managing the daily store activities from administrative and operational to offering the best customer experience. S/He manages the team towards driving sales, optimizing stock performance and ensuring a proper level of training and knowledge in the store.

Main Duties and Responsibilities

Technical and Operations

• Define, develop and implement the store operational plan as per communicated objectives aiming at exceeding sales objectives
• Establish sales budgets and targets, cascade to the team and ensure individual and store targets are met
• Apply the Apple planogram
• Lead and manage the daily store operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company’s objectives
• Follow up on the appearance and maintenance of the store and staff to meet Apple guidelines and evaluate audit/mystery shopper reports for improvements
• Ensure a proper storage, tracking and control of inventory and follow up on the merchandising and replenishment of the store while reporting any inventory related issue/opportunity to the Retail Manager
• Optimize the floor coverage and prepare schedules while accounting for vacation plans and days off
• Develop and maintain good working relationships with customers and back office departments securing a smooth flow of operations
• Ensure the cash management policy and all other policies/procedures are implemented in the store and that cash registers are accurately reconciled
• Attend to operational problems namely customer complaints, in coordination with the back office, to ensure an uninterrupted operation and achieve customer satisfaction
• Conduct periodic market studies and exchange best practices and recommendations with the Retail Manager and other Store
• Managers on a regular basis
• Prepare and issue periodic reports on store performance and other metrics supporting operational decisions
• Work closely with the HR Department on staffing needs and training plans
• Ensure that the company’s policies and procedures are implemented/applicable at all times

Talent Development

• Lead and coach the team cultivating empowerment and ownership
• Develop capabilities and secure a solid succession plan
• Conduct regular performance reviews, identify training needs and oversee development plans.

Why work with us

You become part of iSTYLE, the first Apple Premium Partner in Romania.

Because you have the opportunity to specialize in the latest Apple technology.

Because we have a community where you feel like part of a family.

A warm, welcoming environment awaits you, ready to support you in achieving your best performance.

What will you bring

University degree in Business Administration or a related field

Minimum 3–5 years of experience in a similar position

Very good communication skills in English

Excellent administrative, organizational, and time-management skills

Excellent interpersonal, relationship, and coordination skills

People-oriented, with the ability to lead and motivate a team; strong leadership skills

Clear thinking, with very good organizational and prioritization abilities

Analytical and synthesis skills, ability to work under pressure, quickly find solutions, and make on-the-spot decisions

Ability to read, understand, and interpret sales data

Team spirit, initiative, enthusiasm, good humor, a warm smile, and enjoyment in communicating with colleagues and clients

Desire for self-improvement and to leverage acquired experience

Self-motivation and a high degree of confidence, positive mindset, growth- and performance-oriented

Passion for cutting-edge technology and proficiency in using computers and other IT equipment

What we offer

Offer (Bonuses & Benefits):

Join us and enjoy a rewarding work environment with a compensation package tied to your performance:

Competitive fixed salary plus a monthly sales bonus, reflecting both your individual achievements and the store’s success

Daily meal vouchers worth 30 RON

Monthly subscription to a private healthcare network

Exclusive employee discounts on products across our network

Continuous training in the latest Apple technologies to keep your skills at the forefront

A welcoming, safe and stable workplace that fosters performance, within a supportive team where you truly feel at home #LI-DC1