Sales Administration Officer

Job Title

Sales Administration Officer

Job Scope

The Sales Administration Officer is accountable for processing sales orders on a daily basis including the placement and tracking of orders, management of shipments and order fulfilment.

Main Duties and Responsibilities

-    Process customer orders for all products in compliance with the company's policies and procedures;
-    Receive, review, acknowledge and place customer sales orders accurately and promptly on the ERP system; 
-    Act as the primary contact to customers, close business in coordination with the related sales employee and complete administrative functions 
-    Fulfill orders once released from credit;
-    Track shipments and update customers and internal stakeholders on order backlogs and information; 
-    Work with logistics, sales and credit teams to ensure order fulfilment in a timely manner;
-    Handle customer complaints in a timely manner and escalate issues when necessary;
-    Update sales reports as required and manage ad hoc requests as and when necessary;

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field

Experience

At least 2 years of relevant experience