Renewals Executive

Job Title

Renewals Executive

Job Scope

The Renewals Executive is accountable for establishing sound relationships with existing partners ensuring timely follow ups and handling the renewal process prior to expiration. S/He maintains an updated database at all times and works towards effective relationships with internal departments.

Main Duties and Responsibilities

• Build and maintain strong customer relationships, address concerns and successfully retain existing client contracts
• Support the direct manager in the management of contract renewals with existing customers and coordinate with the Sales and Account management teams accordingly
• Initiate renewal conversations with customers, respond to queries and proactively follow up prior to contract expiration dates
• Identify customers’ needs and opportunities for improvement prior to and during the renewal process and engage the direct manager accordingly
• Identify customer requirements, uncover roadblocks and drive renewals to timely closures in coordination with the direct manager
• Review terms and conditions, make any necessary changes/modifications requested by the customer and streamline contract issues and the overall customer renewal experience
• Prepare and submit periodic reports, analysis and key metrics
• Maintain an accurate rolling of 120 days renewal forecast
• Update and maintain the customer database at all times
• Establish and maintain effective working relationships with internal departments.

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field.

Experience

At least 4-5 years of relevant experience.

Must have an experience in renewals of Enterprise Software Products. 

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