Operations Officer

Job Title

Operations Officer

Job Scope

The Operations Officer is accountable for overseeing the daily operations and the company’s administrative processes. S/He assists the team and ensure smooth operations’ workflows.

Main Duties and Responsibilities

• Handle accounts receivables subject to a quarterly quota
• Follow-up with customers as per agreed schedule and ensure payment collection as per the payment terms
• Maintain a record for the provision and ensure to collect the aging invoices
• Ensure the invoice submitted to customer are accurate based on the payment terms agreed in the PO
• Prepare a daily report/update on the collection status
• Prepare a weekly or quarterly payment forecast
• Maintain a record of all issued invoices and ensure to deliver/courier to the Customers and upload in the portal
• Build and maintain customer database as needed
• Manage client accounts for support maintenance renewals
• Prepare quotations and proposals as per the agreed uplift percentage three months prior to the expiration date and follow-up till PO are received from the customer
• Liaise with the vendors on getting renewal quotation (Multi-year or one year) as per customer requirements
• Ensure that PO received from the customer are matched with the proposal submitted;
• Ensure that Proof of Entitlement (POE) of the license support renewed are acknowledged by the customer;
• Prepare and submit a daily / weekly / monthly report for renewals status
• Create and update renewal opportunity in Salesforce and Partner portal (vendor’s sales activity portal)
• Build and maintain customer records and database as per customer basis in e-filling & hardcopy
• Place & manage orders with vendor/s including IBM orders (for all products) and ensure a smooth and timely delivery of the product(s)/POE to our customers
• Assist in handling event’s logistics and arrangement according to pre-set budget, as and when required
• Liaise with the vendor on getting the quarterly co-funding budget
• Prepare and submit the Marketing Activity Plan (MAP) in the Vendor CMC website and ensure it is approved until payment received
• Ensure that invoices and supporting documents are accurate enable to submit for claim
• Coordinate with Marketing team and suppliers on Websites, Blogs posting and Social Media Campaign
• Support Marketing for PO and Logistics tasks as needed

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field

Experience

At least 3 years of relevant experience

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