Call Center Agent UAE National
Date:
Dec 5, 2024
Location:
Dubai, AE
Company:
I STYLE COMPUTERS (L.L.C)
Req ID:
753
Job Title
Call Center Agent
Job Scope
A Call Center Agent is accountable for handling and answering inbound and outbound calls. S/He responds to customers’ orders, attend to inquiries, troubleshoots problems and provides centralized information.
Main Duties and Responsibilities
- Provide information and support services addressing IT related queries
- Strictly follow the SLA for technical issues and update the tickets status in internal and partner portal
- Monitor and track the call status and ensure that the technical support team respond to the tickets as per the SLA
- Attend to customer complaints as high priority in coordination with the Senior Agent or direct manager
- Route inbound calls to the appropriate resources
- Guide and inform customers on new products, services and policies
- Process orders, forms and application requested by the customers
- Review customer accounts and provide updates on billing, shipping, warranties and any other account items
- Document all call information and run reports to analyze the call status and problems in coordination with the Senior Agent or direct manager
- Remain abreast and fully equipped with latest technology and secure tools
Position Requirements
Education
Bachelor’s / Technical degree in Business Administration or any other related field
Experience
At least 1-2 years of relevant experience
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