Sales Engineer

Job Title

Sales Engineer

Job Scope

The Sales Engineer is responsible for supporting sales opportunities through technical discovery, solution design, demonstrations, and Proof of Concepts (POCs), with a strong focus on VMware technologies. The role acts as a trusted technical advisor during the presales phase while ensuring smooth handover and customer satisfaction post-sale. The position works closely with sales, professional services, and support teams to address customer needs, drive adoption, and maximize ROI.

Main Duties and Responsibilities

• Drive sales opportunities by leveraging technical accelerators such as presentations, demonstrations, Proof of Concepts (POCs), and potentially engaging in pilot programs with professional services;
• Participate in technical sales cadence calls and communicate with other technical teams such as support and professional services throughout the sales cycle to ensure overall customer satisfaction;
• Assist in the deployment and implementation of solutions post-sale, ensuring smooth customer onboarding and addressing technical challenges;
• Deliver customer training sessions and create user documentation to maximize solution adoption and ROI;
• Act as a trusted advisor by maintaining strong relationships with customers and partners, ensuring long-term renewals, and addressing issues impacting satisfaction;
• Provide technical product enablement and mentoring to channel and internal resources;
• Serve as a subject matter expert in solution designs for the assigned products and services, offering appropriate product recommendations;
• Monitor customer adoption and suggest enhancements to improve outcomes and satisfaction;
• Collaborate with sales and product teams to qualify opportunities, present solution proposals, and contribute feedback on customer needs for product development;
• Engage internal resources (e.g., product management, marketing, support) to close sales opportunities and resolve implementation issues;
• Complete both pre-sales and post-sales documentation accurately to support the entire sales lifecycle;
• Work closely with product teams to provide feedback from implementation experiences to improve product offerings;
• Identify opportunities for upselling or cross-selling, driving additional revenue streams.

Position Requirements

Education

Bachelor’s degree in Computer Engineering, Computer Science or any other related field.

Experience

•    Minimum of 3 years of experience in a Presales / Sales Engineering role, preferably with VMware technologies.
•    Hands-on experience with virtualization, cloud, networking, or data center solutions is highly preferred.
•    Strong VMware presales experience is mandatory.
•    Based in Morocco and will cover Morocco and West Africa
•    Fluent in French (spoken and written) – mandatory.
•    Strong communication, presentation, and customer-facing skills.
•    Ability to work cross-functionally with sales, technical, and partner teams.

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