Sales Administration Officer

Job Title

Sales Administration Officer

Job Scope

The Sales Administration Officer is accountable for processing purchases on a daily basis including the placement and tracking of orders, management of shipments and processing of customer accounts.

Main Duties and Responsibilities

• Receive orders related to software and/or hardware through email or CRM and update customers accordingly
• Price, create an ERP account and input orders into the vendor’s system while updating Salesforce and Traverse
• Upload purchase orders in Salesforce
• Track shipments, update tracking file and handle any issues or discrepancies with related stakeholders
• Act as the primary contact to customers, close business in coordination with the related sales employee and complete administrative functions in line with the objectives and responsibilities of the Sales Team
• Update customers and internal stakeholders on order backlogs and information
• Work with logistics, sales and credit teams to ensure order fulfilment in a timely manner
• Handle customer complaints in a timely manner and escalate issues when necessary
• Update sales reports as required and manage ad hoc requests as and when necessary

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field

Experience

• 2–4 years of experience in Sales Administration, Sales Support, or a similar coordination role.
• Strong administrative and organizational skills with the ability to manage multiple priorities and meet deadlines.
• Experience handling quotations, invoicing, order processing, and sales documentation with a high level of accuracy.
• Ability to execute and follow established processes, ensuring compliance with internal procedures and company policies.
• Detail-oriented with excellent follow-up skills to ensure timely completion of tasks and customer requests.
• Strong communication and coordination skills, with the ability to collaborate effectively with sales teams, finance, operations, and customers.
• Proactive, reliable, and capable of working independently in a fast-paced environment.

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