Operations Manager

Job Title

Operations Manager

Job Scope

The Operations Manager is accountable for fulfilling a smooth ordering and delivery process for strategic partners through the optimization of shipments and logistics activities. S/He handles RMA processes and procedures and submits insurance claims in a timely and efficient manner.

Main Duties and Responsibilities

Technical and Operations

• Identify, manage and accelerate the sales pipeline by market segment
• Oversee the daily processing of orders and ensure a smooth and timely delivery within agreed lead times
• Handle RMA processes and procedures
• Coordinate with the finance department to prepare all documentations necessary for the submission of insurance claims
• Liaise with Re-Insurers to process insurance claims within the stipulated timeframe
• Coordinate with the CRM and logistics teams on invoicing and deliveries to strategic partners
• Handle the freight management
• Maintain the accuracy and integrity of all logistics information
• Study shipment routing and scheduling, consolidate freights and analyze costs optimizing delivery terms
• Track shipments to ensure timely deliverables and update customers accordingly
• Guarantee the accuracy and quality of CRM data to generate robust reporting and continuously improve customer satisfaction

Talent Development

• Lead and coach the team cultivating empowerment and ownership
• Develop capabilities and secure a solid succession plan
• Conduct regular performance reviews, identify training needs and oversee development plans

Position Requirements

Education

Bachelor’s degree in Business Administration, Supply Chain Management or any other related field

Experience

Minimum 5 to 10 years of relevant experience

Strong in full logistics process, stock management, customs etc.

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