Technical Support Engineer

Job Title

Technical Support Engineer

Job Scope

The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.

Main Duties and Responsibilities

• Provide Level 1 and Level 2 technical support (remote and on-site if required).
• Troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain IT systems and applications.
• Monitor system performance and ensure availability.
• Escalate complex issues to senior engineers or vendors when necessary.
• Document incidents, solutions, and technical procedures.
• Support system upgrades, patches, and maintenance activities.
• Assist in implementation and deployment projects.
• Ensure SLA compliance and timely issue resolution.

Position Requirements

• 2–5 years of experience in technical support or IT operations.
• Good understanding of:
• Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Active Directory and user management
• Basic virtualization concepts (VMware / Hyper-V is a plus)
• Backup and security best practices
• Experience with ticketing systems.
• Basic knowledge of cloud platforms (Azure / AWS is a plus)

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Education

Bachelor’s degree in Computer Science or any other related field

Experience

At least 3 years of relevant experience