Retail Sales Executive
Date:
Dec 5, 2024
Location:
Budapest, HU
Company:
iStyle Hungary K.f.t.
Req ID:
1001
Job Title
Retail Sales Executive
Job Scope
The Retail Sales Executive is accountable for reflecting and maintaining a professional image of the store through promoting customer service excellence and using product knowledge and enhanced selling techniques to achieve monthly targets.
Main Duties and Responsibilities
- Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs
- Establish solid relationships with customers, cross/upsell and deliver excellent product awareness
- Ensure the shop is kept clean and tidy at all times
- Maintain an awareness of all products, promotions, advertisements and new releases
- Ensure proper display and visual merchandising standards according to communicated guidelines at all times
- Assist in processing and replenishing merchandise and participate in the receipt of stocks
- Recognize security risks and thefts and handle situations as fast and professionally as possible
- Conform to all policies and procedures namely those regarding to payments and exchanges, security practices and loss prevention
- Conduct inventories and resolve any inventory discrepancy
- Complete necessary trainings, enroll to training portals and maintain the latest certificates
- Actively seek inputs from customers, efficiently address complaints and escalate when needed to reinforce service standards.
- Prepare, package and hand over delivery orders to courier partner
- Issue service protocols and forward devices submitted for repair to the service center, provide full information on warranty conditions
- Mediate insurance, credit, leasing and trade-in services
- Perform daily cash handling duties, open and close registers
- Provide technical support to existing and new customers
- In addition, the employee is also obliged to perform other occasional or regular job-related tasks not listed here upon instruction or on own initiative
Education
High School Diploma or a Bachelor’s/Technical degree.
Experience
1-3 years of experience.