Logistics Officer

Job Title

Logistics Officer

Job Scope

The Logistics Officer is accountable for overseeing the inbound operations and inventory management. S/He maintains communication with carriers, suppliers, warehouses, custom brokers and others involved in the shipping and delivery of goods.

Main Duties and Responsibilities

• Manage outbound shipments, follow up with clearing and forwarding agents and monitor the turnaround time (TAT)
• Process customer orders for all products in compliance with the company's policies and procedure
• Receive, review, acknowledge and place customer sales orders accurately and promptly on the ERP system
• Fulfill orders once released from credit
• Coordinate with clearing agents and customs to maximize efficiency in terms of time and quality
• Verify customs documentations for exports and transfer of ownership
• Track shipments and update internal stakeholders on order backlogs and information
• Work with logistics, sales and credit teams to ensure order fulfilment in a timely manner
• Handle customer complaints in a timely manner and escalate issues when necessary
• Update sales resports as required and manage ad hoc requests as and when necessary
• Investigate product complaints and raise Return Material Authorization (RMA) request with Vendors
• Invoice software, services and licenses to customers following credit approval

Education

Bachelor’s degree in Business Administration or any other related field

Experience

1 to 3 years of relevant experience

#LI-ZF1

What we offer

• Compensation package according to experience and results with a performance-based bonus
• Great exposure and a wonderful place to develop your career
• Friendly and supporting team, great enviroment and organisational culture supporting you in achieving goals and maintaining a healthy work-life balance
• Home office - according to company policy
• SZEP card / Cafeteria - after probation
• Private health insurance - after probation

Come join us!