Certified Technician

Job Title

Certified Technician

Job Scope

The Certified Technician is accountable for troubleshooting, testing and repairing technical issues pertaining to all Apple products (Mac, iOS, Accessories, Beats, Watch) while managing spare parts, supporting new launches and training customers/employees as needed. #LI-LH1

Main Duties and Responsibilities

• Provide hands-on advice and technical support and ensure that customers get swift resolutions to technical problems of every kind
• Perform diagnostic tests on all Apple products to identify, evaluate and isolate problems
• Analyze, troubleshoot and repair technical issues in accordance with Apple system and guidelines
• Assess system configuration and software updates so that hardware resources can be used effectively
• Handle large volume or multiple small volume retailer accounts
• Maintain cleaned and organized workstations, equipment and tools
• Maintain a proper documentation of repair issues and resolutions
• Support the Customer Service Representatives on technical issues and technical feedback to customers
• Prepare and submit periodic reports to management
• Stay updated on all Apple’s articles for troubleshooting, operational procedures and service news

What we offer

• Competitive base salary and team-level bonus with no limit
• Great exposure and a wonderful place to develop your career
• Friendly and supporting team, great enviroment and organisational culture supporting you in achieving goals and maintaining a healthy work-life balance
• Employee discounts - according to company policy

Education

High School Diploma