Retail Manager

Job Title

Retail Manager

Job Scope

The Retail Manager is accountable for directing the sales, operations and customer service strategies and activities in all retail stores to meet market and Apple standards in alignment with the company’s vision. S/He leads the team through continuous feedback and coaching, follows up regularly on sales and stock performances and implement development and expansion plans.

Main Duties and Responsibilities

Technical and Operations

• Define and develop the sales and operations strategy in alignment with the company’s vision and key priorities and in coordination with the General Manager
• Develop the stores goals and objectives and follow up on implementation while abiding by set policies, procedures and working standards
• Work with the GM to set the yearly budget of the division in line with business plans and needs, optimize costs and justify budget amendments accordingly
• Establish sales and stores budgets, set incentive and commission plans and cascade to the team accordingly
• Achieve and exceed internal KPI’s namely margin, markdown, average transaction value (ATV), units per transaction (UPT) among others
• Promote the company's existing brands in stores and introduce new products to the market
• Approve the brand mix and oversee smooth implementation of opening, closing and renovation of shops
• Research and develop marketing opportunities and plans, understand consumer requirements, identify market trends and suggest system improvements to achieve marketing goals
• Oversee the sales performance of assigned stores, prepare sales forecasts and take corrective actions in coordination with other departments when needed
• Prepare and issue periodic reports on store performance and other metrics supporting operational decisions
• Conduct store visits and periodic managers’ meetings to review shops performance, marketing activities and staff training and report to senior management
• Review and monitor stock level reports and coordinate with related departments to take appropriate actions in a timely manner
• Maintain regular communication and feedback with the Product Manager to ensure a right allocation of products in the stores
• Work closely with the HR Department on staffing needs and training plans
• Monitor schedules and process leave requests for Store/Assistant Store Managers while securing an optimal floor coverage at all times
• Perform periodic market studies and competitors’ analysis report to headhunt for opportunities and best practices and raise recommendations to Management
• Follow up on the audit and mystery shopper results, tackle improvements and aim for higher rankings
• Attend to operational problems and customer complaints as high priority and ensure operational effectiveness and service excellence

Talent Development

• Lead and coach the team cultivating empowerment and ownership
• Develop capabilities and secure a solid succession plan
• Conduct regular performance reviews, identify training needs and oversee development plans.

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Position Requirements

• Fluent in English;
• Excellent interpersonal; communications; organisational skills,
• Success in managing the team being focused to reach company KPI’s,
• Passion for the last generation technology, computer &other IT equipments skills,
• Team player, initiative, enthusiasm, positive mindset.

Education

Bachelor’s degree in Business Administration or any other related field.

Experience

At least 8 years of relevant experience.

What we are offering

• Base salary plus monthly selling bonus guarantied based on monthly individual performance,
• Permanent Apple technology training program,
• Nice and pleasant working environment with united and welcoming team.

Competencies

Skills