Specialist - Customer Success

Job Title

Specialist - Customer Success

Job Scope

The Specialist - Customer Success will act as an advisor to the customer, building long-term relationships to drive customer satisfaction, retention, and growth. S/He ensures service excellence and timely complaint management aiming at customer retention.

Main Duties and Responsibilities

Owns the customer relationship and actively manages the internal and external stakeholder relationships at all levels (i.e., executive, management, technical leaders), including strategic roadmap discussions.
Address customer service issues, escalate complaints ensuring appropriate teams are engaged for quick resolution.
Conduct regular business reviews and customer check-ins.
Track customer usage, engagement, and satisfaction metrics.
Identify opportunities for upselling or cross-selling additional products.
Supports collaboration across Sales, Support, Product, and Professional Services to ensure continuity and strategic alignment.
Maintain accurate customer records and activities in the CRM system.
Prepare periodic reports to the relevant stakeholders.

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field

Experience

1–2 years of experience in Customer Success, Account Management, Customer Support, or a customer-facing role.

Strong relationship management skills with the ability to engage customers proactively.

Able to identify customer needs, support product adoption, uncover upselling opportunities, and manage customer escalations.

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