Associate - Presales

Job Title

Associate - Presales

Job Scope

The Associate - Presales supports the Sales team with technical coordination, material preparation, and relationship management for effective pre-sales operations.

Main Duties and Responsibilities

• Assist the Sales team by coordinating technical aspects of pre-sales activities;
• Support the Sales team in responding to customers requests understanding requirements, and tailoring proposals;
• Support the Presales Engineer in creating demos, proposal documentations, and presentations;
• Complete required pre-sales documentation in a quick and accurate manner;
• Provide support to the company partners and customers;
• Respond to after-hours support queries during assigned rotations and escalate issues if needed.

Position Requirements

Education

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, Information Systems, or a related technical discipline.
• Prefer to have Fundamental certifications such as Microsoft Azure Fundamentals (AZ-900), AWS Cloud Practitioner, Cisco CCNA, IBM, VMware VCTA, Fortinet NSE, or similar are considered a plus.

Experience

• Fresh graduate or up to 1 year of experience in Presales, Technical Support, IT Infrastructure, or System Administration.
• Good understanding of enterprise IT concepts, including networking, virtualization, cloud computing, cybersecurity, storage, or data center technologies.
• Basic knowledge of one or more leading technology vendors such as IBM, Citrix, VMware, Microsoft, Red Hat, Dell Technologies, HPE, Lenovo, Cisco, Fortinet, or similar is an advantage.
• Strong analytical and problem-solving skills with the ability to understand customer business and technical requirements.
• Excellent verbal and written communication skills with confidence in delivering technical presentations.
• Strong willingness to learn new technologies and build technical expertise through certifications and vendor training.
• Internship or academic projects related to enterprise infrastructure, cloud, networking, cybersecurity, or digital transformation.

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