Customer Service Representative
Al Khobar, SA
Job Title
Customer Service Representative
Job Scope
The Customer Service Representative is accountable for providing customers with an outstanding service through the timely processing of requests/repairs, management of administrative tasks and accurate updates on job status.
Main Duties and Responsibilities
- Welcome customers and provide world-class service and hands-on technical support on Apple products and devices;
- Understand and capture all required information from customers and create respective forms with accurate data;
- Accept units for service from walk-in customers including retailers and update the database accordingly;
- Promote and sell Apple accessories available in store;
- Diagnose and troubleshoot Apple products on the spot and refer to a Certified Technician if needed;
- Handle payment transactions and related reports accordingly;
- Process walk in jobs on site or return to Apple in coordination with the Certified Technician;
- Manage the administrative paperwork and update customers on the status of their repairs in coordination with the Certified Technicians;
- Support the launch of new applications, services and tools;
- Maintain a cleaned and organized workstation and center;
- Stay updated on all Apple’s articles and service news.
Position Requirements
Education
Bachelor’s degree in Business Administration or any other related field.
Experience
At least 1 years of relevant experience.
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