Customer Service Representative

Date:  Dec 3, 2024
Location: 

Al Khobar, SA

Company:  Arab Computer for Maintenance LLC
Req ID:  1121

Job Title

Customer Service Representative

Job Scope

The Customer Service Representative is accountable for providing customers with an outstanding service through the timely processing of requests/repairs, management of administrative tasks and accurate updates on job status.

Main Duties and Responsibilities

  • Welcome customers and provide world-class service and hands-on technical support on Apple products and devices;
  • Understand and capture all required information from customers and create respective forms with accurate data;
  • Accept units for service from walk-in customers including retailers and update the database accordingly;
  • Promote and sell Apple accessories available in store;
  • Diagnose and troubleshoot Apple products on the spot and refer to a Certified Technician if needed;
  • Handle payment transactions and related reports accordingly;
  • Process walk in jobs on site or return to Apple in coordination with the Certified Technician;
  • Manage the administrative paperwork and update customers on the status of their repairs in coordination with the Certified Technicians;
  • Support the launch of new applications, services and tools;
  • Maintain a cleaned and organized workstation and center;
  • Stay updated on all Apple’s articles and service news.

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field.

Experience

At least 1 years of relevant experience.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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